IT Support Specialist / Service Desk Technician

Join HCLTech as an IT Support Specialist and become the backbone of our technical operations in Bali! As the first point of contact for technical assistance, you'll play a pivotal role in ensuring seamless IT experiences for our global clients and internal teams. In this role, you'll be responsible for providing timely and efficient support to our diverse user base, leveraging your expertise in IT infrastructure, software, and hardware. Whether it's troubleshooting complex issues or implementing new technologies, your contributions will directly impact the productivity and satisfaction of our teams.

At HCLTech, we're a leading global IT services and consulting company, and our presence in Bali is a testament to our commitment to delivering exceptional services to our clients. We're looking for a proactive and detail-oriented professional who thrives in a dynamic environment and is passionate about technology. If you're ready to take on this challenge and make a difference, we invite you to be part of our team.

As an IT Support Specialist at HCLTech, you'll be working in a vibrant and diverse environment, surrounded by talented professionals from around the world. You'll have the opportunity to develop your skills, gain valuable experience, and contribute to our mission of delivering innovative IT solutions to our clients. With a competitive salary package and a comprehensive benefits program, we offer a rewarding career path for those who are ready to make an impact.

📋 Tanggung Jawab Pekerjaan

• Provide first-line technical support to internal and external users, ensuring minimal downtime and maximum productivity.
• Troubleshoot and resolve hardware, software, and network issues using tools like ServiceNow, Jira, and other ITIL-aligned systems.
• Install, configure, and maintain IT equipment and systems, including desktops, laptops, servers, and network devices.
• Document and maintain accurate records of all IT-related incidents, problems, and changes.
• Collaborate with cross-functional teams to implement new technologies and improve existing systems.
• Stay up-to-date with the latest industry trends and best practices, and share your knowledge with the team.
• Ensure compliance with IT policies, procedures, and security standards.
• Provide training and guidance to less experienced team members, fostering a culture of continuous learning and improvement.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Information Technology, Computer Science, or a related field.
• Minimum of 3 years of experience in IT support, with a strong background in troubleshooting and problem-solving.
• Proven experience with ITIL framework and Service Management practices.
• Familiarity with a range of IT tools and technologies, including ServiceNow, Jira, Active Directory, and network protocols.
• Strong communication and interpersonal skills, with the ability to work effectively with both technical and non-technical stakeholders.
• Ability to work independently and as part of a team in a fast-paced environment.
• IT certifications such as CompTIA A+, CompTIA Network+, or Microsoft Certified: Azure Fundamentals are a plus.
• Fluency in English, both written and spoken, is required.

🛠️ Keahlian

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