Hotel Operations Manager - Royal D'paragon Land

Join Royal D'paragon Land as a Hotel Operations Manager in the vibrant city of Depok, DI Yogyakarta and take the lead in delivering exceptional hospitality experiences. In this pivotal role, you will oversee all operational aspects of our premium hotel, ensuring seamless daily operations and guest satisfaction. With a rich legacy of providing top-tier hospitality services, Royal D'paragon Land is committed to excellence and innovation. As our Hotel Operations Manager, you will play a crucial role in maintaining our reputation for quality and service.

In your daily tasks, you will manage a team of 20-30 staff members, coordinate with housekeeping, food and beverage, and front office departments, and ensure that all operational standards are met. You will also be responsible for implementing and monitoring operational policies and procedures to ensure efficient and effective service delivery. This role offers a unique opportunity to be part of a dynamic and growing organization, with ample room for professional growth and development.

📋 Tanggung Jawab Pekerjaan

• Oversee daily hotel operations, including housekeeping, food and beverage, and front office services.
• Manage a team of 20-30 staff members, providing leadership and support to ensure high performance.
• Coordinate with various departments to ensure seamless service delivery and guest satisfaction.
• Implement and monitor operational policies and procedures to ensure compliance with industry standards.
• Monitor and analyze operational data to identify areas for improvement and implement corrective actions.
• Ensure that all health and safety regulations are met and maintained.
• Manage budgets and financial performance of the operations department.
• Develop and implement training programs for staff to enhance their skills and knowledge.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Hotel Management, Business Administration, or a related field.
• Minimum of 5 years of experience in hotel operations management, preferably in a similar role.
• Proven track record of successfully managing hotel operations and teams.
• Strong knowledge of hotel operations software such as PMS (Property Management System) and ERP systems.
• Excellent leadership and communication skills.
• Ability to work under pressure and meet tight deadlines.
• Strong analytical and problem-solving skills.
• Fluency in English and Bahasa Indonesia.

🛠️ Keahlian

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