Customer Service Team Leader - Bali

Join PT Danarta Anugrah Divina as a Customer Service Team Leader in beautiful Bali and take the next step in your leadership career! We are seeking a dynamic and results-driven professional to oversee our customer service operations, ensuring exceptional service delivery and customer satisfaction. As part of our team, you'll be responsible for managing a team of customer service representatives, implementing customer service strategies, and ensuring that our customers receive the highest level of service.

PT Danarta Anugrah Divina is a leading company in the hospitality industry, with a strong commitment to providing exceptional service to our customers. We are located in the heart of Bali, surrounded by beautiful landscapes and rich culture. We offer a vibrant work environment, with opportunities for professional growth and development.

In this role, you will be responsible for managing a team of customer service representatives, ensuring that they are trained and equipped to deliver exceptional service. You will also be responsible for implementing customer service strategies, monitoring customer feedback, and ensuring that our customers receive the highest level of service. This is an exciting opportunity to take the next step in your leadership career, while working in a beautiful and dynamic environment.

📋 Tanggung Jawab Pekerjaan

• Manage a team of customer service representatives, ensuring they are trained and equipped to deliver exceptional service.
• Implement customer service strategies, monitoring customer feedback, and ensuring that our customers receive the highest level of service.
• Monitor and analyze customer service metrics, identifying areas for improvement and implementing solutions.
• Develop and maintain strong relationships with customers, ensuring their needs are met and their satisfaction is ensured.
• Oversee the day-to-day operations of the customer service department, ensuring that all processes are running smoothly and efficiently.
• Collaborate with other departments to ensure that customer service needs are met and that our customers receive a seamless experience.
• Ensure that all customer service policies and procedures are followed, and that our customers receive the highest level of service.
• Provide leadership and guidance to the customer service team, ensuring that they are motivated and engaged in their work.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Hospitality Management, or a related field.
• Minimum of 5 years of experience in customer service, with a proven track record of success in a leadership role.
• Strong knowledge of customer service best practices and industry standards.
• Excellent communication, interpersonal, and leadership skills.
• Proficient in using customer service software such as Zendesk, Freshdesk, or similar.
• Strong analytical and problem-solving skills.
• Ability to work well under pressure and meet tight deadlines.
• Fluency in English and Bahasa Indonesia.

🛠️ Keahlian

Lowongan Terkait